Customer Success

Discussion List

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  How is your CSM team adapted to being VirtualCSM ?

  CSM role is relationship-based engagement, would love to hear challenges, impact and ideas on ensuring CSM value is not diluted with 100% virtual customer engagment.

  Answered Neelu Shaikh 102 views 6 comments 0 points Most recent by Pat Day August 2020Customer Success
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  What are the 1st Steps Towards Establishing a "Customer Success" Structure?

  For organizations without "Customer Success" departments, what are some easy first steps to move in that direction (versus upheaval of entire org or conflict with Sales)?

  Answered ✓ Chris Wright 114 views 11 comments 0 points Most recent by Phil Nanus June 2020Customer Success
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  How are you monetizing customer success?

  Any ideas on customer success portfolio management and how to drive effective monetization or new strategies post COVID-19?

  Carlos Alves 355 views 10 comments 0 points Most recent by Carlos Alves August 2020Customer Success