Services Delivery & Operations
Archives for November 2020
Discussion List
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Early November Transactional Support Survey Response RateIs anyone else seeing a significant dip in survey response rates for transactional support surveys (CSAT and CES) in the first week of November? Our market is United States healthcare. I'm wondering …Answered David Seaton 56 views 5 comments 0 points Most recent by GailPropson Services Delivery & Operations -
Intelligent Case Routing - What solution are you using?Hello TSIA Community, We are starting to evaluate various vendors for an automated case routing solution. I was curious to know what solutions are you currently using and how satisfied you are with …Answered PatrickMartin 82 views 9 comments 1 point Most recent by PatrickMartin Services Delivery & Operations -
Anyone out there calculating Product Pull Through for your Professional Services?Hi, We are working on calculating Product Pull Through that is created by our Professional Services Teams. Anyone else doing this? How are you defining and marking? Are you using all data with averag…Answered MelanieCarlson 356 views 7 comments 0 points Most recent by Tim Cahill Services Delivery & Operations
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