Services Delivery & Operations
Archives for February 2021
Discussion List
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What is your survey response rate?Hi folks - Lately i've been spending a good bit of time digging into our survey response rate and trying to find trends. We have an amazing response rate at about 75%. Curious if other IT Training…Answered Jacqueline Sell 118 views 3 comments 0 points Most recent by Alexander Ziegler Services Delivery & Operations -
Is anyone blending their Remote Support and Field Support resouces?For example, we are working towards using Field Service Engineers supporting our Remote Support customers while not utilized with field engagements. If so: How are you scheduling Field Service Engi…Answered Sal Conti 112 views 4 comments 1 point Most recent by Sal Conti Services Delivery & Operations -
Services Nomenclature - 20 Second Member PollAs a historically on-premise software company that has pivoted to being a SaaS Provider we are reviewing post sale department/team names within our organization. The goal is to ensure we are aligned …Answered Christina Luna 109 views 14 comments 2 points Most recent by Jessie Adamczyk Services Delivery & Operations
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