Recommendations for Customer Journey Mapping consultants

collin.rich@cyncly.com

Does anyone have recommendations for a firm/consultant/expert who could help with customer journey mapping? First step will be to capture current state for specific segments. Thanks!

Cal Cavness

Hi Collin,

MODintelechy can help, and we’ve partnered with several TSIA members on this exact need! Customer journey mapping is one of our specialties, with a strong emphasis on data-driven insights and segment-specific strategies.

For example, we’ve supported TSIA members in mapping onboarding journeys to identify friction points in digital experiences, as well as mapping post-sale service journeys to improve B2B customer satisfaction.

Happy to connect and share more!

-Cal