Customer Success

Discussion List

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  Do you set customer adoption targets for CSMs?

  Do you set adoption targets for CSMs (either part of their comp or not)? If so, what are they? What do you track? Any other observations or recommendations related to adoption targets?

  Answered Doug Caviness 59 views 2 comments 0 points Most recent by Carlos Alves August 2022Customer Success
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  Experience with Gainsight Scorecard?

  I'm interested to hear about experiences using Gainsight Scorecard, and if you feel like you've nailed the measures.

  Doug Caviness 69 views 2 comments 0 points Most recent by Kate Wigglesworth October 2022Customer Success
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  Could you please recommend any certification program for Customer Success Manager ?

  Hi everybody, My name is Didier, I'm a part of the Customer Success Manager Team at Wind River, we are seeking this kind of certification program to get industry recognition beyond our internal badge…

  Answered ✓ dmordiva 408 views 4 comments 0 points Most recent by dmordiva July 2022Customer Success
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  Who manages the service offer at your organization? -including Customer Success, Support, Consulting

  We are a $1b revenue company with 4500+ employees. As we are building our own practice of the service offer management (including Customer Success, Support, and Consulting) I wonder how other organiz…

  JAKUB WACHOCKI 91 views 1 comment 0 points Most recent by Lexi Provost June 2022Customer Success