I'm interested to hear about experiences using Gainsight Scorecard, and if you feel like you've nailed the measures.
In the past, I used Gainsight Scorecard, but I depended on a lot of external metrics from other systems, which made the CS team experience not great.
@Kate Wigglesworth , any thoughts around here?
Hey Carlos, thanks for including me in the conversation! We use our scorecard to track our product consumption and CSM sentiment on renewal with a grading schema. I'm not sure if we've nailed the measures, there's definitely room for ideas and innovation! We also use other platforms per Carlos's note to track more detailed metrics.