Workforce Management
Collaboration and changes in the hybrid workplace
Discussion List
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Shortened Holiday Hours for SaaS Support DeptQuestions: Has anyone implemented adjusted holiday hours and how was that received by your customers? Did you notice customer frustration through CSATs or customer sentiment during that period? Deta… -
If you were/are a $400-$600M company, what was your Academic Alliance Program LOE and Roadmap?Please reach out if you're willing to share your company's level of effort (LOE) and roadmap when you launched a new academic alliance program and you were a approximately $400M-600M in organizationa… -
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What does Post-Pandemic Service Delivery professionalism look like?A question from a member, we would love your feedback. Since COVID, have standards changed for professionalism? What does professionalism, including dress code, look like for field tech companies … -
Training for High Performing TeamsHi TSIA Exchange! I have heard from a few members that since their team is very high performing they are prone to internal promotions and need to hire and get new employees up to speed frequently and… -
Non-Inclusive LanguageDell, as well as many other technology companies, has accelerated its efforts to eradicate non-inclusive language in our content and our code. Is anyone else out there working on this that would lik… -
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Virtual New Hire Training in a Remote WorldWith the uncertainty of when/if/how we will return to the office. How do you find yourself leveraging existing tools or new tools to properly train and integrate new hires? We are really honing in ou… -
What are you doing for yourself and your team to cultivate creativity?Professional services and customer success frequently require creative understanding and solutions to customer challenges. But the pressure to deliver and the isolation of Covid can sap creative ener… -
TSIA Blog: Evolving from a “Do No Harm” company to an “Anti-Racist” companyYesterday we published a blog with the results from our very first survey on DEI, as part of our Rapid Research Response (R3) polls. Here's a link: https://www.tsia.com/blog/evolving-from-a-do-no-har… -
Diversity-Enabling Metrics?This is the Q that I raised during Julian Guthrie's keynote at TSIA Interact: "Can you talk to metrics on how having a diverse, inclusive workforce helps to successfully innovate and to navig… -
Diversity and Inclusion Training OfferWe are in the process of re-evaluating our current Diversity and Inclusion training offer for all employees as well as the various leadership levels. What are some of your top recommendations or &quo… -
How do you get alignment on strategy and connect strategy to execution?I understand that alignment is not a once and done sort of thing but something that needs to be worked towards. But how do you do this? I think we can get out of alignment in three ways: Different pa…
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Mental Well-BeingRichard Branson says, "If you take care of your employees, they will take care of your clients." What has your company been doing to promote the mental well-being of your employees during … -
What silver linings are you finding through this time of change?As many challenges as we're all facing I would love to hear some wins! While I've been working from home the past few months I've seen the faces of coworkers I wouldn't have otherwise seen unless ons… -
Returning to "normal" - what does it look like?As businesses start to re-open in phases what are some things that support centers are doing to ensure that people returning to the office have "clean" equipment? (headsets/microphones) ? …
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