Knowledge Management

Discussion List

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  Where do we stand?

  I'm struggling to "educate" my senior leadership on the effort required to manage a relatively large knowledgebase (50K+ articles) and content creators (500+ case managers). Our Knowledgeb…

  Marc Noble 37 views 1 comment 0 points Most recent by Jerome Peck July 17Technology & Services Strategy
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  KM tech stack - articles vs recordings

  Dear TSIA Members, We are looking for more diverse and inclusive ways to office short knowledgebase recordings instead of articles for to help customers who consume information better this way. Has …

  Stela Koleva 48 views 1 comment 0 points Most recent by Carlos Alves March 2023Services Delivery & Operations