TSIA Discussions
A community for technology and services professionals to navigate business challenges together.
Category List
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Find community updates, getting started tips, FAQs, and other activities, as well as resources that explain how you can use TSIA Discussions
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Products & Services Offer Portfolios, Growth, and Delivery93 discussions 322 comments Most recent: B2B SaaS GTM Use Cases for Generative AI Tools by dhdeans@geoactivegroup.com September 2
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Profitable and sustainable growth challenges49 discussions 204 comments Most recent: As we embark on Longtail Renewal automation (low dollar / high volume) - looking for best practices by Dave Leeker April 19
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Support & Field, Professional, Managed Services, and Training196 discussions 731 comments Most recent: Partner Engagement Playbook - Rules of Engagement - Partners & Global Professional Services by yvonne.toledo@vertexinc.com October 1
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A community for Customer Success teams73 discussions 251 comments Most recent: Support Services: Agent Metric Performance w/ variable ranges - a good idea? by Matt Bowling August 27
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Collaboration and changes in the hybrid workplace15 discussions 62 comments Most recent: Shortened Holiday Hours for SaaS Support Dept by wsmith@relias.com August 26
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1 discussion 0 comments Most recent: Any thoughts on the TSIA World Pathway: Creating Viable XaaS Offers (Orlando 2022) ? by LauraFay May 2022
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2 discussions 3 comments Most recent: Personal vs. Impersonal Customer Experience by Doug Caviness May 2022
Popular Tags
- CX / Customer Experience 6
- SaaS Support Models 5
- Sales 4
- Customer Training 4
- Service Offers 4
- Go To Market Strategy 4
- KPIs 3
- XaaS / SaaS Revenue 3
- Talent Management 3
- Marketing 3
- Customer Satisfaction CSAT 3
- Monetization / Pricing 2
- Knowledge Management 2
- Digital Transformation 2
- Digital Experience 2
- Customer Renewal 2
- Value Management 1
- Partner Program 1
- NPS 1
- Customer Success 1
- Metrics 1
- Technology Services Product Management 1
- Product Roadmap 1
- Proactive Support 1
- Offer Development 1
Go to the TSIA Portal for more information and insights.