Customer Satisfaction CSAT
Discussion List
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Client Satisfaction Survey - A purpose built tool?Hi All! Long time lurker, first-time poster - thanks in advance for your advice. I'm curious to what tool/application you are using to collect client feedback after a Support or Professional Service…Answered ✓ Matt Bowling 137 views 4 comments 0 points Most recent by Matt Bowling Services Delivery & Operations -
Training NPS benchmarkHi all, wondering if there is a recent study / industry benchmark for NPS scores in Customer Education (ideally by modality and maybe even including regional differences)?Answered Joachim Worf 111 views 2 comments 0 points Most recent by Alexander Ziegler Services Delivery & Operations -
Quality Assurance / Quality Monitoring BenchmarkingHi! For those of you who are conducting quality checks on phone calls, chats, and tickets: How many are you doing each month for each channel? Are your counts based on the agent (e.g. 10 per agent …Answered ✓ Kim Ahmer 108 views 3 comments 1 point Most recent by Kim Ahmer Services Delivery & Operations
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