Discussion List

• 
  Client Satisfaction Survey - A purpose built tool?

  Hi All! Long time lurker, first-time poster - thanks in advance for your advice. I'm curious to what tool/application you are using to collect client feedback after a Support or Professional Service…

  Answered ✓ Matt Bowling 145 views 4 comments 0 points Most recent by Matt Bowling April 2024Services Delivery & Operations
• 
  Training NPS benchmark

  Hi all, wondering if there is a recent study / industry benchmark for NPS scores in Customer Education (ideally by modality and maybe even including regional differences)?

  Answered Joachim Worf 122 views 2 comments 0 points Most recent by Alexander Ziegler February 2024Services Delivery & Operations
• 
  Quality Assurance / Quality Monitoring Benchmarking

  Hi! For those of you who are conducting quality checks on phone calls, chats, and tickets: How many are you doing each month for each channel? Are your counts based on the agent (e.g. 10 per agent …

  Answered ✓ Kim Ahmer 101 views 3 comments 1 point Most recent by Kim Ahmer March 2023Services Delivery & Operations