Training NPS benchmark

Joachim Worf

Hi all, wondering if there is a recent study / industry benchmark for NPS scores in Customer Education (ideally by modality and maybe even including regional differences)?

Carlos Alves

Hi Joachim,

NPS can be an important metric to education services: https://www.tsia.com/blog/how-customer-experience-evaluations-can-improve-education-services

Since your company is a TSIA Member for Education Services, you can benchmark to access this data point.

Alexander Ziegler

@Joachim Worf the benchmark @Carlos Alves mentioned is a great idea to get an idea of where you are. In the case your leadership is questioning NPS in general or questioning NPS for Training then you can find lots of additional research underlining the Benchmark from TSIA. If you need help please ping me and I can find some academic publications researching the training industry.