Customer Training
Discussion List
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What is the industry benchmark to measure the effectiveness/productivity of trainings?We deliver technical trainings to our technicians and we want to measure the actual impact of these trainings. Can you please share what are the industry practices / benchmark to measure the effectiv…Answered Hamza Khan 64 views 2 comments 0 points Most recent by Beverly van de Velde Services Delivery & Operations -
Training NPS benchmarkHi all, wondering if there is a recent study / industry benchmark for NPS scores in Customer Education (ideally by modality and maybe even including regional differences)?Answered Joachim Worf 122 views 2 comments 0 points Most recent by Alexander Ziegler Services Delivery & Operations -
Does customer training increase software license contract value and renewals?Looking for data that show customer training increases software license contract value, as well as increases renewals and decreases customer churn. Any recommendations for recent data?
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