Proactive Support
Discussion List
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What pop-up survey tools do you use for measuring self-service?Self-service success and implicit case deflection are two of the key performance indicators for self-service, per TSIA's best practices. In order to accurately capture this, you need a pop-up survey …
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Does anyone have any recommendation on Data analytics using AI\ML to analyze Support tickets?Has anyone worked with any vendors to perform advanced analytics on structured or unstructured data?. I am looking to apply machine learning, text analytics, and other advanced data mining technique …Answered Ibrahim Aqqad 142 views 4 comments 2 points Most recent by Alexandre Couto Bagdzius Technology & Services Strategy
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