Where do we stand?


I'm struggling to "educate" my senior leadership on the effort required to manage a relatively large knowledgebase (50K+ articles) and content creators (500+ case managers). Our Knowledgebase is built and maintained using the KCS best practice, so our content creators are not included in our very small core team for managing the people, technology and process.

Are any others in this forum willing to share how they staff their programs and what resources are absolutely required for success?