Returning to "normal" - what does it look like?

Deby Covey

As businesses start to re-open in phases what are some things that support centers are doing to ensure that people returning to the office have "clean" equipment? (headsets/microphones) ? Along those lines are more organizations moving to a more flexible hybrid model between co-located follow the sun support centers to a model where you can recruit remote talent?

Lexi Provost

Hi Deby! I know that our research executives@Vele Galovski are saying that a lot of these remote capabilities will be sticking around in the "after".

@Lane Giles , do you have any other insight on this? What do you think about equipment cleanliness in a post-pandemic office environment?