Customer Success

Discussion List

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  CSM coverage

  Hello TSIA community, I am conducting an internal conversation on how CSMs should cover our top accounts. A key question that emerged is the internal need from some of our business units to have the…

  Serges Lemo 90 views 6 comments 0 points Most recent by Marc Troyan November 2022Customer Success
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  Is Customer Success a Path to the C-Suite?

  I think increasingly the answer is a definite Yes. The charter of Customer Success is expanding in tech companies as they get religion around delivering seamless customer-first experiences & outc…

  Doug Caviness 35 views 1 comment 0 points Most recent by Carlos Alves November 2022Customer Success