Is Customer Success a Path to the C-Suite?

Doug Caviness
Doug Caviness Member | Expert ✭✭✭

I think increasingly the answer is a definite Yes. The charter of Customer Success is expanding in tech companies as they get religion around delivering seamless customer-first experiences & outcomes across the customer lifecycle. What do you think?

=> For inspiration and insights, I suggest this recording of a popular session from TSIA World: Interact, Orlando 2022: My Path from Customer Success Leader to the C-Suite and Beyond (video link).


  • Carlos Alves
    Carlos Alves TSIA Administrator, Moderator, Founding Member | admin

    I think so! I've seen other forums and webinars about the growth of the CCO (Chief Customer Officer) role, and many people that are assuming this chair come from Customer Success.

    @DarleneKelly , any thoughts?