Metrics

Discussion List

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  When tracking time for your PS and support teams what do you consider productive time?

  Are there any classifications that you consider non-productive effort? How do you drive prioritization for billable work vs support for NPI, pre-sales? Whats a good billable time target to consider?

  Answered Shalu Manan 10 views 1 comment 0 points Most recent by Carlos Alves December 13Services Delivery & Operations