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Re: Does anyone leverage CX training vendors?
Hi Ibrahim, I'm not sure if I fully understand what you're looking for: you're asking for somebody who offers in general a wide range of Bite-Sized videos around CX? From our view, we did look some y…1 -
Re: What are your key blocks in your learning content development strategy in 2024?
On our side AI plays of course a big role as well as modularization. Also looking into video snippets / video content vs full eLearning and improving the UX for Clients.1 -
Re: CSAT, NPS, CES, VES - What are your thoughts?
Hi, yes, of course: IBM belongs to the 60% of Fortune 1000 companies using NPS in lots of areas. We introduced in Training NPS 10 years ago, when our PSAT and CSAT were on a highest level, but we fel…2 -
Re: What does your company offer as a unified ecosystem / platform for ALL learning assets?
There is (not yet) a silver bullet from my view - and in the case anybody knows one let us know ;-) . We tried different approaches, and focussed a lot on search + AI, but currently we're going back …2 -
Re: Is anybody tracking learning of their Clients with CLP (Continuous Learning Points)?
@Beverly van de Velde this is interesting and good to hear that there is somebody else looking into this. We decided on IBM side that I'll go ahead in running a pilot (early December) and we'll come …2