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Re: Customer Effort Score - Are you measuring it? If so, how and when?
Hi @Patrick Martin We absolutely do. It's included in the questonnaire sent to customer after an incident has been processed. Goes like this: Please indicate how much you agree with the following sta…6 -
Re: Reporting & Analytics Technology Recommendations?
A whole bag of different things in our case, whatever works best. The approach is to find the most efficient and suitable tool that exists out there and implement it in our environment. Due to my emp…2