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Re: What are the 1st Steps Towards Establishing a "Customer Success" Structure?
Hi Chris, what we did as first steps we took one big account where we felt increasing difficulty to renew managed contract we agreed on the root cause being no effort done internally to increase and …1 -
Re: Utilization Metrics
Hi Chris, this is very true - a lot of Field Service techs needed to stay at home as customers were not accepting visitors anymore. But the at the end of the logic, as they were not accepting the vis…2