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Re: Who manages the service offer at your organization? -including Customer Success, Support, Consulting
Hi Jakub! TSIA 2021 Organizational Structure Survey may be a good place to start: https://www.tsia.com/resources/2021-organizational-structure-survey-results Here you'll find where the organizations …2 -
Re: How can one move negotiations (especially pricing negotiations) to being positive sum games?
Hi Steven! Thank you for your question. While we so not have research specifically around Game Theory, here are a few pieces of research that may be useful for upskilling salespeople for negotiations…1 -
Re: Diversity and Inclusion Training Offer
Hi LeeAnn! We actually have a Rapid Research Response poll running right now titled Workplace Diversity and Inclusion which has a question on Diversity and Inclusion Training programs that might be a…2 -
Re: Is anyone adjusting PS incentive comp plans with different measures or lower ute targets?
Hi Neil! Great question. I know that Bo Di Muccio touches on this topic in his recent The State of Professional Services 2020 research report. Dave Young and Bo Di Muccio also discussed this in their…2 -
Re: Are you delivering immersive training for your software solution(s)?
Hi Ana! Thank you for your question. Maria Manning-Chapman recently published the below blog that may have some of the information you are looking for: Workplace of the Future: The Impact of Augmente…1