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Re: Support Offers trend for more aggressive SLOs and SLAs
Hi @Goncalo Pereira @Spencer Hancock , Yes we have seen this trend as well , in my past experience we have used AMC Support (Advanced Mission Critical) nomenclature for such offerings . Its natural f…3 -
Re: Adding a platinum level support tier. What do you include in yours?
@Claire Hernandez we provide the following with our platinum services Customer Dedicated Support Representative Better Response and Synopsis Time ( This is a differentiator from our standard offering…3
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