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Re: Creating a platform to gather, build and consolidate best practices from multiple products
@GhiaWalker @Maddie Provost thanks for tagging me on this post. In my experience knowledge consolidation is a must have for any organization it not only helps in scaling but I have seen it greatly en…2 -
Re: Virtual New Hire Training in a Remote World
Hi @Eddie Aguilar Besides our self paced trainings we are putting a lot of emphasis on virtual meetings , more interactions with the wider teams besides the designated mentors. We also have coach rol…1 -
Re: Support Offers trend for more aggressive SLOs and SLAs
Hi @Goncalo Pereira @Spencer Hancock , Yes we have seen this trend as well , in my past experience we have used AMC Support (Advanced Mission Critical) nomenclature for such offerings . Its natural f…3 -
Re: Services Nomenclature - 20 Second Member Poll
1) Professional services/Consulting 2) Technical Support1 -
Re: Do you survey re-opened cases?
@Karen Bautista I agree with David , we should not survey the same case twice . Also in our current platform we cannot reopen the case once it has been closed; so a csat is never triggered twice on t…1
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