On Time Renewals
Jamie Blackford
Member
What are the best methods/tactics of ensuring on-time renewals beyond traditional methods? - ie. quote out at least 90 days in advance, late fees, auto-renewal, support/license suspension, renewal notices.
1
Comments
-
Renewal discussions start the day after signing. As part of QBRs I expect my team to highlight to the customer when the renewal is due. Try asking the customer if there is anything that would stop you from renewing if it was due today. This will help iron out any concerns they may have ahead of when their renewal is due.
3 -
@Wendy Dorosz I like that…i just had this same conversation with our CS team today. You may not like the response but it gives you time to pivot/address. Appreciate the response.
1
Categories
Go to the TSIA Portal for more information and insights.