Knowledge Management
Discussion List
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How is TSIA measuring KB average content creation rate?Looking at the the Knowledge Management Maturity model, there was a survey question about average content creation rate per agent. The answer was provided in a percentage but I don't recall the deta…Answered John Bauer 29 views 1 comment 1 point Most recent by Carlos Alves Services Delivery & Operations
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Where do we stand?I'm struggling to "educate" my senior leadership on the effort required to manage a relatively large knowledgebase (50K+ articles) and content creators (500+ case managers). Our Knowledgeb… -
KM tech stack - articles vs recordingsDear TSIA Members, We are looking for more diverse and inclusive ways to office short knowledgebase recordings instead of articles for to help customers who consume information better this way. Has …
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