Looking for best practices around NPI for Services / Services Offerings.
We would love to receive information on NPI best practices/research in the industry. We want to start crafting our POV but want to research some. Links, articles, or event contacts to speak with will be awesome.
Answers
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Hi Justin! Thank you for your question. These 2 research reports published this year by our VPs of XaaS Product Management and Service Revenue Generation Research Might Be useful in this instance:
- The State of XaaS Product Management 2020 - Laura Fay
- The State of Service Revenue Generation 2020 - Jack Johnson
@Jim Bignell and @Sashen Naidu, do you guys have any input on Justin's question?
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I agree Lexi. There's great data in both those reports. I've also worked with ServiceXRG before in the past. They recently published a paper called customer success portfolio management which may be of interest to you Justin? I'd encourage you to reach out to them directly. Tom's always amenable to chat and share ideas.
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