Community Introductions



  • Josh Garrison
    Josh Garrison Founding Member | Scholar ✭✭

    Appreciate the opportunity to be a part of the community!

  • Jaime Farinos
    Jaime Farinos Founding Member | Scholar ✭✭

    Hello Community!

    My name is Jaime and I lead Post Sales for Chronicle, an Alphabet Bet that was recently acquired by Google. Looking forward to collaborating, sharing and learning from you. My key interests are Support, Customer (and Partner) Success, Professional Services and Enablement. I'm based out of Mountain View, California.

  • David Bisciotti
    David Bisciotti Founding Member | Scholar ✭✭

    Happy to be part of the group. Looking forward to the exchange of topics

  • TraeShattuck
    TraeShattuck Founding Member | Scholar ✭✭

    I live in the Austin, TX area, and am the Director of Business Planning & Strategy for our Global Deployment and Partner Services. I'm happy to be a member.

  • SumitBhat
    SumitBhat Founding Member | Scholar ✭✭

    Hello Community,

    My name is Sumit , I am part of support organisation at Tricentis. I am based out of Pune,India. My interests are support, customer experience and discussions related to key metrics/data. Excited to be part of TSIA and learn from the collective wisdom of this community.

  • Jen Dowling

    Hello from Cognizant ! New to the community and to TSIA. Looking forward to learning from and sharing with all of you :)

  • Kirstan Ryan
    Kirstan Ryan Founding Member | Scholar ✭✭

    Hello! Super excited to work with you and join the community!

  • Lane Giles
    Lane Giles Founding Member | Scholar ✭✭

    Happy to be part of the Exchange and join the conversations!

  • Lori Hurley
    Lori Hurley Founding Member | Scholar ✭✭

    Looking forward to collaborating. Great to virtually meet you all!

  • Chris Davey
    Chris Davey Founding Member | Scholar ✭✭

    I look forward to collaborating and learning from everyone. 

  • Alexander Ziegler
    Alexander Ziegler Founding Member | Expert ✭✭✭

    Great idea to build this exchange. Looking forward to the exchange of questions and answers

  • Jennifer Maness

    Hello all, I am excited to be a part of this community. I have worked with TSIA and the Certified Support Staff Excellence Program for over 10 years. I love celebrating the success of our customers see improved CSAT/NPS, reduction in escalations, improved time to resolution and increases in revenue. I am happy to help!! Best, Jennifer

  • Kerri Wienbeck
    Kerri Wienbeck Founding Member | Scholar ✭✭

    Hello - I'm Kerri Wienbeck, Sr Director of Customer Success Enablement at Medidata Solutions. We are in a unique scenario of starting a customer engagement and experience practice in the current environment. I look forward to learning best practices and building them into our strategy from the beginning.

  • Andréanne Young
    Andréanne Young Founding Member | Scholar ✭✭

    Happy to be part of this community, looking forward to learning with and from this group!

  • Bill Salokar

    Hello - I'm glad to be here.

  • Nick Khawaja

    Hello - I am glad to be part of this community. It's a great way to network, collaborate and learn from each other. Thanks @TSIA for starting the community.

  • DivyaAgarwal
    DivyaAgarwal Member | Enthusiast ✭
    edited June 2020

    'Alone, we can do so little; together, we can do so much' - Helen Keller

    Hi from CSS Corp! I'm physically located in Bengaluru, India, but by the power of the internet, also present globally virtually. :)

    Looking forward to exchanging insights with the community members on the trends in the services industry, the role of technology, innovative ways of delivering support, and ensuring business outcomes. 

  • Christina Major
    Christina Major Founding Member | Scholar ✭✭

    Hello All - joining the party to see what everyone is talking about during these unprecedented times. I manage a training team for Trailhead Academy (Salesforce) and looking forward to getting into some great conversations.

  • Hank Stokbroekx
    Hank Stokbroekx Member | Enthusiast ✭

    Hi everyone, nice to meet you all and looking forward to some interesting exchanges of opinion and learning from all of you.

  • Meldon Morais

    Glad to be a part of this exchange. My current role is Marketing Strategist & VP Strategic Partnerships at Konnect Insights. I look forward to share and gain insights on the convergence of Marketing and Technology.

  • Pearse Farren

    First toe dipping into the TSIA Community, looking forward to seeing if i can learn from a diverse bunch of fellow processionals. And for me, seeing if there's value to be learned here that i can take to my team and my clients, and if i can reciprocate the learning.

  • Kirill Markelov
    Kirill Markelov Founding Member | Scholar ✭✭

    Hello everyone! Happy to join the group of Founding Members! Looking forward to having exchange with you guys on Field Services, Support Services, Portfolio Management and Service Sales!

  • John Loiacono
    John Loiacono Founding Member | Scholar ✭✭

    Greetings All!

    I lead the Customer Solutions (Success) Management for our GSI (Global Systems Integrators) customers at AWS. Because of our (AWS) "peculiar ways," we have defined customer success a bit differently, hence the role title of Customer Solutions Manager. Looking forward to working and learning with you all.


  • Jacqueline Sell
    Jacqueline Sell Founding Member | Scholar ✭✭
    edited June 2020

    Hi, so glad to be here! I manage Global Delivery for Red Hat Training and Certification. My key interests are NPS data, the customer experience, and enabling technical instructors.

  • James Meikle
    James Meikle Founding Member | Scholar ✭✭

    hello looking forward to using the site

  • DevinCarrier
    DevinCarrier Founding Member | Scholar ✭✭

    Hello All. I'm new to the community and am pleased to meet you all. I look forward to future collaborative exchanges.

  • David Hartley
    David Hartley Founding Member | Scholar ✭✭

    Hello everyone. I am excited to be part of this community.

  • Katy Allen
    Katy Allen Founding Member | Scholar ✭✭

    Hi all! I lead strategy and analytics for the Salesforce Professional Services business. I'm excited to engage.

  • Brian Rudy
    Brian Rudy Founding Member | Scholar ✭✭

    Looking forward to collaborating with the community! I lead the End to End Business Process Management practice for the Verizon Business Group, a $30B+ unit of Verizon, serving the world's top companies, organizations, institutions and governments.

  • Christopher Vasquez
    Christopher Vasquez Founding Member | Scholar ✭✭

    Hi everyone, I am the Communication Specialist for PTC's Renewal Sales.

    Looking forward to getting more information on Customer Success, Customer Loyalty, and Renewal Sales.