What are your Customer Health Score categories?

KelseyHunsinger

We are re-evaluating the naming convention of our Customer Health Score and trying to move away from the traditional Green/Yellow/Red categories. I've researched a few options, but looking to see what resonates well in your companies!

David Perrault

We went for categories that matches the entry point of the interaction with customers, e.g. Support, Marketing, Sales...; and a scoring system 1 to 10 (10 being the best) for each category based on thresholds (e.g. no Support interaction would get a 1 because you have to wonder if the customer is actually using the product).