Outcomes from digital scale Customer Success?

Doug Caviness

Do you have an interesting story to share about the benefits you've seen and the challenges you had to overcome in building digital scale into your customer success program?

I had a recent discussion with a former Cisco Webex exec who is building such a program at PandaDoc, who shared some great insights that I've posted here: https://www.cleverbridge.com/corporate/building-digital-scale-in-customer-success-and-renewals-for-plg

I'd like to learn more and interested in what others might be able to share.