Do you know a Managed Services benchmark to validate what is the average indirect costs?

Jose Tiago

Average Indirect Costs in the Shared Managed Services contracts can be related to human or others costs that are needed to deliver the service agreements.

Carlos Alves

You may start from these TSIA resources:

• State of Managed Services: https://www.tsia.com/resources/the-state-of-managed-services-2022 (page 5)
• TSIA MS Benchmarking data: https://www.tsia.com/members/tools/benchmark-data?PracticeName=Managed%20Services&ModuleName=Managed%20Services%20(MS)%20Profile&StatName=Managed%20Services%20Indirect%20Costs (available to TSIA Members only)

Maybe @ElizabethDunsworth may help with some other thoughts.