Has anyone on here read "Digital Hesitation" yet? Thoughts?

JasminePilar Member | Enthusiast ✭
edited January 2023 in Technology & Services Strategy

Heard JB and Thomas talking about "Digital Hesitation" on the TECHtonic podcast. Have you read it yet? What stood out to you?


  • Carlos Alves
    Carlos Alves TSIA Administrator, Moderator, Founding Member | admin

    I did! The future is already here... what was said to be trends demand action now. Main insights to act upon:

    1. Establish recurring revenue earnings, instead of transactions

    2. Create a better digital experience for customers

    3. Increase customer retention

    4. Accelerate your capacity to increase market share