Digital Hesitation - Concept of MSP+ , interesting


Was reading the TSIA Digital Hesitation Book and found the MSP+ concept really interesting, we have Managed Services but grouping that with Customer Success , seems a good combo !!


  • Carlos Alves
    Carlos Alves TSIA Administrator, Moderator, Founding Member | admin

    I agree. Every time we may see Customer Success as an end-to-end organizational mindset in favor of customers, we see opportunities to improve processes and practices, such as Managed Services.

    Thanks for sharing the video, @imrazack !