XaaS Services Delivery & Operations


What are the essentials for MSPs or Solution Integrators to be successful in providing services & delivery for XaaS offers ?

How do we enable the delivery organization to best deliver for XaaS ?


  • Carlos Alves
    Carlos Alves TSIA Administrator, Moderator, Founding Member | admin

    Hi @Suresh Kandeeban. I believe in co-creation and agile methods shared with pre and post-sales teams. This way, we can get real-world feedback from delivery experience and don't overpromise on the sale. On the other hand, we get delivery commitment to the new upcoming ideas.

    In my previous experience, we created a process that combined co-creation and executive gates to check and filter if we were to move forward or abandon the new product development.

    TSIA Value Stream is an excellent way to think about it: https://www.tsia.com/blog/the-xaas-value-stream