Is there a Support tool that stores customer specific info?
Is there such a thing as one support tool that accommodates easy access to specific account data (like architecture diagrams). I want engineers working tickets to be able to reference information that expedites problem solving while providing personalized service. Salesforce/service cloud is not an option.
We are a small team using Zendesk and there's nowhere to store account related content - unless I'm missing something.
All ideas are welcome and if the solution really is two tools and you're doing that successfully, I'd love to hear about it.