Service Delivery & Operations Capability Architecture for SaaS Transformation

Balasubramanian Somasundaram

Dear Community,

Greetings!.

Is there a standard architecture to capture the capability transformation for Service Delivery and Operations in a SaaS transformation?. Let me know. Thanks.

Carlos Alves

Thanks for this discussion, @balasubramanian.somasundaram@philips.com . @Alexander Ziegler , @Jaime Farinos , @TraeShattuck , @Samir Bhargava would you like to collaborate?

Carlos Alves

@Balasubramanian Somasundaram , you may look at this article that describes the capabilities you should map and work on during this transformation: https://portal.tsia.com/members/report/3XRHzK2TOu3VS8ER/the-digital-operations-and-customer-experience-platform