Best Of
-
Re: Does anyone leverage CX training vendors?
Hi Ibrahim, I'm not sure if I fully understand what you're looking for: you're asking for somebody who offers in general a wide range of Bite-Sized videos around CX? From our view, we did look some y…1 -
Re: Client Satisfaction Survey - A purpose built tool?
Hi Matt — we are using Qualtrics platform for conducting surveys. We have it integrated with SalesForce. Once a case is closed SF send the signal to Qualtrics to send out a link to survey hosted by Q…1 -
Re: Industry standard: price increases
@Jerome Peck thanks for the heads-up. The TSIA Offering Management benchmark establishes that across the industry companies increase prices on service offers in-line with inflation — about 3% per yea…2 -
Re: Value of digital support portal as a component of services offer
Thank you Samir! Those are 3 of the five "value use cases" for support that we're using for the value model. The other two are (1) Getting access to "How to" instructions for mana…1 -
Re: Value of digital support portal as a component of services offer
Hi Dale - One thing I have learned is that Support offering, and delivery is very specific to the business (what is the business offering and how is it delivered) and industry in which business opera…1 -
Re: Client Satisfaction Survey - A purpose built tool?
Some CX-specific survey tools include Qualtrics, Nice Satmetrix, and CustomerGauge. A lot of companies use more general purpose survey platforms in support, like SurveyMonkey, Alchemer, and SurveyGiz…1 -
Backlog Reduction Strategies
Specifically in a data center environment, what techniques have you implemented that led to increased productivity of backlog reduction? If you have anything related to tips/tricks you've found succe…1 -
Re: What does Post-Pandemic Service Delivery professionalism look like?
We can't allow the work from home culture to change what our professionalism standards are. Although we have all become accustomed to hearing the dog barking in the background or the doorbell ring du…1 -
Re: Does customer training increase software license contract value and renewals?
Hi @David Leaser, great question! TSIA's Education Services Members are able to access this recent poll results: https://www.tsia.com/resources/tsia-quick-poll-the-impact-of-training-on-product-subsc…2 -
Re: CSAT, NPS, CES, VES - What are your thoughts?
HI Alexander, wondering if you can share already some high-level insights from your study results?1