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B2B SaaS GTM Use Cases for Generative AI Tools
I've listened to the TSIA podcast "Applying the AI First Mentality to Revenue Generation." What was most informative was not what was said, but what was omitted in the dialogue. Customer bu…1 -
Re: Shortened Holiday Hours for SaaS Support Dept
Hello, It depends quite a bit on what your SaaS product does for your customers. Is it mission critical, like enabling the operations of an airline or used in some sensitive applications? If not, the…1 -
Re: Best Practices for a Formal Product Release Training Program - Partners/Customers
Hi Yvonne, I think I'm referring to TSIA for the industry best practices, thinking that there must be some proven data. From my point of view I can add some data points first around delivery formats.…1 -
Re: Best survey mechanism for SaaS Industry
Hi, there is data that more than 50% of the Fortune 500 are using NPS to drive their business forward. According to lots of research, NPS makes especially sense, once you add the question "Why d…2 -
Re: Manager On-Call renumeration?
Honestly as a Manager on Call I feel that is typically "part of the job" and base pay and or bonus pay offsets the need for additional payment. That being said, in the past what I have done…1 -
Re: Manager On-Call renumeration?
In my experience most managers have been exempt and don't "qualify" for additional compensation. Having said that, I've given comp days off or other forms of recognition for the additional …1 -
Re: Percentage of Support tickets turn into a question ticket for Engineering - SaaS vs On-prem products
Hi Waqas, In my experience for a new product launch range 50% shield rate - meaning engaging engineering is good as we want to very closely work with engineering to improve our product standards/qual…1 -
Re: Backlog Reduction Strategies
Do the initial break-down with certain analysis to get a view on what/how you want to take action - meaning have data analysis in below categories… Backlog status wise Backlog case age wise Backlog c…2 -
Re: Do you have Support Contact limits?
Hi, @Christina Luna : I always was against and created offers with no limits for support contacts. It can slow down the sales process and be an issue for the customer experience. For the service prov…1 -
Is anybody tracking learning of their Clients with CLP (Continuous Learning Points)?
It seems CLP is an emerging currency for tracking learning - I'm wondering who in this group already has experience. How do you convert hours to CLP? How do you issue the CLPs to your Clients? Any ot…1
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