Best Of
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Re: Need Input Trying to Understand the Customer Expectations When Buying and Renewing SaaS Products
Hi @EdlyVillanueva, I've responded based on my experience interacting with a wide variety of software & SaaS clients and customers. Preference of hosted vs. on-premise offerings? There are a lot …7 -
What does your in-app survey program look like?
Hello all - I work with our product teams to develop in-app feedback programs for our SaaS offerings. While most of the best practices follow common sense guidelines and general surveying guidelines,…5 -
First lever pulled by your organization in an economic downturn?
The year of macroeconomic headwinds. The war in Ukraine, Covid-19 lockdowns in China, Supply chain bottlenecks, sky high inflation, astronomical gasoline prices, slowing economic growth and the list …5 -
Training for High Performing Teams
Hi TSIA Exchange! I have heard from a few members that since their team is very high performing they are prone to internal promotions and need to hire and get new employees up to speed frequently and…6 -
Need Input Trying to Understand the Customer Expectations When Buying and Renewing SaaS Products
Hi! Three questions to help understand the customer expectations when buying and renewing SaaS products. Through direct sales channels, do customers prefer to buy hosted or on-prem offerings? Do cust…5 -
Re: Has anyone on here read "Digital Hesitation" yet? Thoughts?
Loved the book! Finished reading it about 2 weeks ago and found myself constantly underlining and adding margin notes throughout.8 -
Re: Virtual New Hire Training in a Remote World
A small idea from my view: I have seen one great idea and this was virtual meetings where people started to speak about things in their career that completely failed. I have seen this with high level…6 -
Re: Are most XaaS partnering models built from the ground up or transformations of existing programs?
I saw many big vendors and manufacturers adapting their Channel/Partner programs to XaaS: incentives, certifications, and training. It also demands time and investment: you are promoting internal and…6 -
Are most XaaS partnering models built from the ground up or transformations of existing programs?
With the growing market of XaaS and traditional product vendors making the accelerated shift to software sales, are most of the vendors transforming their existing programs to accomodate XaaS or are …5 -
Re: SaaS vs Managed Services
@GoncaloPereira I'd start here. https://www.tsia.com/resources/defining-managed-services6
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